The Family Chef

Things you may need to know:

 

When will my order be ready?

In certain circumstance, we may require 48 hours to prepare and complete your order for collection or delivery.
Deliveries are either on a Thursday or a Friday. Place your order by Wednesday at the latest for Friday delivery. If you are collecting, same rule applies, you can collect 48 hours after placing your order. If you need your order urgently, please let us know and we will do our best to assist. We also cater for last minute shoppers, and you are welcome to pop by and see whats available. Whilst we will always try to keep stock available for walk in customers, our priority is for meals on order, so availability may fluctuate.

What time do you deliver?

We cannot promise an exact time of delivery. This is all dependant on the number of orders we have to make and the route dictated by our orders. We will try to accommodate you if you have a specific time request. Please contact us should you have any special delivery instructions 066 240 2435.

What areas do we deliver to?

We cover the area from Umhlanga Rocks to Umgeni Park.

Can we collect our order, and if so, from where?

Yes you can collect your order from our kitchen in Durban North. Our address is 10 Arcadia Centre, 87 Umhlanga Rocks Drive. This is a great alternative for those of you who do not always have someone at home to accept orders. Simply place your order online and select the “Order for collection” button, specify your collection date and we will have it ready for you. Remember to give us 48 hours to prepare your order. •

Receiving your meals 

 

Are the meals delivered frozen? 

All our food is delivered frozen and must go directly into your freezer at the time of delivery. The meals can be frozen for up to 2 months. 

Do you charge for delivery & is there a minimum order amount?

All orders over R300 are delivered free of charge within the Umhlanga-Umgeni Park area. Orders under R300 attract a R30 delivery fee.

What if I am not at home to receive my delivery?

We have your number to contact you if there is a problem making delivery. If you are not home, and there is no-one to accept your order on the agreed upon date of delivery, your order will be taken back to our store for you to collect at your convenience, or we can re-schedule your delivery for our next delivery date.